Terms of service

Terms of Service

Last updated: 2026-06-06. These terms govern your use of BuildingHQ. They're written to be readable. If something here seems unfair to you, please tell us at support@buildinghq.app — we'll either explain the reason or change the terms.

1. The short version

• You own your building's data. Export or delete it at any time.
• You're responsible for what you put in. Don't upload anything you don't have the right to upload.
• We try not to break things, but software is software. We provide the Service "as is" with a fair-faith effort to keep it running; the formal disclaimer is below.
• Either side can leave. You can cancel anytime with a full export. We can suspend or terminate an account only for the reasons spelled out below.

2. Definitions

"BuildingHQ", "we", "us", and "our" mean BuildingHQ Inc. and our affiliates. "Service" means the BuildingHQ web app, desktop app, APIs, and supporting tools. "Customer", "you", or "your" means the entity (e.g. a strata corporation or HOA) that registers an account, or, where the context fits, an authorised individual user. "Building Data" means the content you, your contributors, or your residents put into the Service.

3. Accounts and eligibility

You must be at least 18 years old, capable of forming a binding contract, and not legally barred from using the Service. You're responsible for keeping your credentials confidential and for any activity under your account. Tell us promptly at support@buildinghq.app if you discover unauthorised access.

4. Subscriptions, billing, and trials

The Service is offered across three tiers — Basic, Standard, and Pro — described at the pricing section. Basic is free; Standard and Pro are paid. Each paid tier may include a free trial. Trials convert to a paid subscription at the end of the trial period unless you cancel before then.

Paid subscriptions renew automatically at the start of each billing period (monthly or annual, as selected) at the then-current price. We'll email you at least 14 days before a price change takes effect on your account. Taxes are charged where required.

Payment is processed through a PCI-compliant third-party processor. We don't store full card numbers.

5. Cancellation and refunds

You can cancel a paid subscription at any time from inside the product or by emailing support@buildinghq.app. Cancellation takes effect at the end of the current billing period; you keep access until then. We don't auto-refund unused time, but we'll refund a current month on request if you've barely used it — just ask.

If you're on an annual plan and cancel within 30 days of an annual renewal, we'll refund the renewal in full, less any proportional usage. This refund right doesn't apply to month-to- month plans (cancel anytime; no further charges).

6. Acceptable use

Don't use the Service to do anything illegal or to harm anyone. In particular, don't:

• upload material you don't have the legal right to upload, including content that infringes copyright, trademark, or privacy rights;
• attempt to gain unauthorised access to the Service or any other customer's account;
• probe, scan, or test the vulnerability of the Service except with prior written permission (see our responsible-disclosure policy);
• interfere with the Service through denial-of-service, abusive rate, or other resource exhaustion;
• use the Service to send spam, malware, phishing content, or other deceptive communications;
• re-sell, white-label, or sub-license the Service without our written agreement;
• reverse-engineer the Service except as permitted by applicable law;
• misuse the smart-import feature (e.g. attempting to extract model behaviour, circumventing safety filters, or running automated probes against the LLM endpoints).

7. Your data and content

You retain ownership of all Building Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and back up Building Data solely as needed to provide and improve the Service for you. This licence ends when you delete the data or terminate the account, except where we need to retain a copy for legal or contractual obligations (see the retention table in our privacy policy).

You represent that you have all rights necessary to grant this licence — including any consents from residents, vendors, or other people whose information appears in Building Data.

8. AI-assisted import

The smart-import feature sends column headers and a bounded sample of your rows to third-party LLM providers to determine which column maps to which field. Providers operate under enterprise terms that prohibit training on submitted data. Import proposals are generated by a statistical model and may be inaccurate — every commit shows you the proposed mapping and lets you edit or discard rows before anything is saved. You are responsible for reviewing import output before you commit it.

9. Our IP

We retain all rights, title, and interest in the Service itself — the software, designs, trademarks, and documentation. We grant you a non-exclusive, non-transferable, revocable licence to use the Service in line with these terms and any subscription you have.

Feedback you send us is gratefully received; you grant us a perpetual, royalty-free licence to use it without obligation.

10. Third-party services

The Service integrates with third parties (identity providers, payment processors, LLM providers, mapping providers, etc.). Your use of those services is governed by their own terms; we're not responsible for their availability or behaviour beyond our reasonable control.

11. Confidentiality

Each party will protect the other's confidential information with at least the same care it uses for its own (and at minimum, reasonable care). Building Data is your confidential information; our Service designs, security architecture, and pricing are ours.

12. Service availability

We make a good-faith effort to keep the Service running 24×7 and may schedule maintenance windows with advance notice. We don't offer a contractually-binding uptime SLA at this time.

13. Suspension and termination

We may suspend or terminate your account, with or without notice depending on severity, if you materially breach these terms, use the Service in a way that creates risk for us or other customers, or fail to pay sums owed. Where reasonable, we'll give you notice and a chance to cure.

You can terminate at any time by deleting your account or by emailing support@buildinghq.app. You can export your data at any time before termination; we'll provide reasonable assistance with the export for 30 days after termination on request.

14. Warranty disclaimer

EXCEPT WHERE THE LAW SAYS WE CAN'T, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND — EXPRESS, IMPLIED, OR STATUTORY — INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION. WE DON'T WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE ERROR-FREE, OR PRESERVE DATA WITHOUT LOSS.

15. Limitation of liability

EXCEPT FOR (a) BREACHES OF SECTIONS 6 (ACCEPTABLE USE) OR 11 (CONFIDENTIALITY), (b) PARTY INDEMNIFICATION OBLIGATIONS, OR (c) LIABILITY THAT CAN'T BE LIMITED UNDER APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR LOST DATA. EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS IS LIMITED TO THE FEES YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE — OR, IF NO FEES WERE PAID, ONE HUNDRED U.S. DOLLARS.

16. Indemnification

You'll defend, indemnify, and hold us harmless from third-party claims to the extent caused by (a) your Building Data, (b) your breach of these terms, or (c) your violation of any law in connection with your use of the Service. We'll do the same for third-party claims that the Service, as provided by us and used in line with these terms, infringes that third party's intellectual property rights.

17. Governing law and disputes

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. Either party may seek injunctive relief in any competent court; otherwise, any dispute will be resolved by binding arbitration administered under the rules of the British Columbia International Commercial Arbitration Centre, seated in Vancouver. Class actions are waived to the maximum extent allowed by law.

If you are a consumer resident in a jurisdiction whose law forbids that waiver or requires a different forum, the law and forum of your residence apply to that requirement, and the rest of this section continues to apply to everything else.

18. Modifications

We may update these terms occasionally. For material changes, we'll notify account holders by email and post a banner inside the product at least 30 days before they take effect; for clarifications and non-material updates we'll silently update the "Last updated" date above. Continuing to use the Service after a change means you accept the change. If you don't, you can terminate (and a refund applies as described in section 5).

19. Miscellaneous

These terms, together with any order form, the Privacy Policy, the DPA, and any policies referenced above, are the entire agreement between us. If a court finds any part unenforceable, the rest stays in force. We may assign these terms in connection with a merger or sale of assets; otherwise neither party may assign without the other's written consent. No agency, joint venture, or partnership is created. Notices to us go to support@buildinghq.app; notices to you go to the email on your account.

If you'd like a negotiated enterprise agreement or have a question this page doesn't answer, please reach out at support@buildinghq.app.