Status
Service Status
Operational status of the BuildingHQ stack, updated by the on-call engineer when something changes. Last reviewed: 2026-06-06.
Components
- Web app app.buildinghq.appOperational
- API api.buildinghq.appOperational
- Mobile apps iOS + AndroidOperational
- Desktop app macOS / Windows / LinuxOperational
- Smart import AI-assisted bulk-import flowOperational
- Marketing site buildinghq.appOperational
Incident history
No incidents reported in the current window. The first entry will appear here when something breaks.
How we communicate
- Severity 1 (full outage of a core component) — initial post within 30 minutes of detection; status update at least every 60 minutes until resolved.
- Severity 2 (degraded performance, partial disruption) — initial post within 60 minutes; update at least every 4 hours.
- Severity 3 (workarounds available, minor disruption) — initial post within 24 hours; one update before the resolved post.
- Scheduled maintenance — announced at least 7 days in advance and reflected on this page.
- Security incidents are handled under our security policy, which includes 72-hour customer notification for confirmed data incidents.
For real-time emergencies that affect your building's operations, write to support@buildinghq.app with "URGENT" in the subject — that mailbox pages the on-call rotation directly.